• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY All-in-One PC 32-a1000i (7ZD69AV)
Microsoft Windows 11

Driver stops working at least 5x times per day. When I check the device status under driver properties it says "this device cannot start (code 10), this device does not exist" . I tried the troubleshooter (couldn't find a problem when it was working, but only suggested resetting my network which didn't work), disabled power saving mode, applied updates, rolled back updates, did a system factory reset, tried to use HP diagnostics to identify the problem/solution. Nothing works. 

 

ClubUnicorn_0-1657499171523.png

 

ClubUnicorn_1-1657499230688.png

 

1 REPLY 1
HP Recommended

Hi:

 

See if updating the Wi-Fi driver to the latest version helps.

 

2024.0.10.226   12/24/2021

 

https://ftp.hp.com/pub/softpaq/sp140001-140500/sp140207.exe 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.