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‎07-28-2017 05:19 PM - edited ‎07-28-2017 05:35 PM

HP Recommended
Product: HP ENVY Desktop
Operating System: Microsoft Windows 10 (64-bit)

Help,  My desktop just lost wifi connection suddendly.

Troubleshooting showes: realtek rtl8723be 802.11 b/g/n wifi adapter is experiencing driver or hardware related problems. 

Not sure how to fix it or updated the adapter since the PC do not have network connection now. 

Thank you

 

51 people had the same question
2 REPLIES 2

‎07-28-2017 06:01 PM - edited ‎07-28-2017 06:02 PM

HP Recommended

I just solved the problem. Hope it won't happen again. I found the solution from another post https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-RTL8723BE-802-11-WiFi-adapter...

For people may have the same issue:  I just download the following driver

http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79095.exe

Installed it and restart the PC, the wifi connection come back.

Was this reply helpful? Yes No

‎05-13-2019 04:03 AM

HP Recommended

Thanks! It worked for me to!

@Nina__L wrote:

I just solved the problem. Hope it won't happen again. I found the solution from another post https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-RTL8723BE-802-11-WiFi-adapter...

For people may have the same issue:  I just download the following driver

http://ftp.hp.com/pub/softpaq/sp79001-79500/sp79095.exe

Installed it and restart the PC, the wifi connection come back.

 

Was this reply helpful? Yes No
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