Realtek wifi adapter keeps turning itself off.

[RLozano]

My laptop keeps turning off the realtek RTL8723BE 802.11 bgn wifi adapter. I tried updating and i tried redownloading the adapter. I tried doing a hard reboot and sometimes after the 2nd or 3rd hard reboot the adapter would turn on and my laptop would work fine. I would even go to the power management tab in the driver and turn off the option for the computer to turn off the driver to save battery. But eventually when my computer shuts down and turns back on the driver isnt working again. I dont know what to do. I feel like i have tried everything i can. Whenever i think its back to normal it just shuts off again.

[MKazi]

@RLozano

Let me take a moment to thank you for posting on the HP Support Forums. 

MKazi is at your service. 

I understand that you have an HP laptop and the Realtek RTL8723BE 802.11 bgn wifi adapter keeps turning off by itself. After restarting the laptop a few times, it works again. Fabulous diagnostics, spectacular analysis of the issue by you. Kudos to you for that. You have done a remarkable job in troubleshooting this issue. 

To assist you with accurate information I would require more information regarding this: 

• What is the exact laptop model number. This link will help in finding the model number: https://support.hp.com/in-en/document/c00033108
• Did this issue start after an update or any software changes?

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop. 
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.
  
  If the issue persists then let us run a hardware test on the wireless card. The following steps will help:
• Shutdown the laptop.

• Turn on the laptop and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

• On the main menu, click Component Tests.

Figure : Selecting Component Tests from the main menu

• The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

Figure : Sample list of Component Tests

• Wireless Module Test - The Wireless Module Test checks your system to make sure the wireless module was properly detected by the BIOS and is enabled for use.

  To run the test, click Wireless Module, and then click Run once. The Wireless Module Test takes 30 seconds to complete.

If the test passes then the evidence points towards a software issue. 

Please feel free to let me know the outcome and based on the results I can guide you further.

Cheers! 🙂

[RLozano]

The product ID is 00326-10000-00000-AA380.
The device ID is 50FB1693-3035-4745-887F-3986A567C5C8.

It seemed that the problems started when i updated to windows 10.

And i tried doing the hardware diagnostics by pressing the f2 key and the results said the wireless module was not detected. But sometimes the wifi works fine but other times its like it just turns off. Even with the power saving option turned off.

[MKazi]

@RLozano

Thanks for replying. 

Unfortunately, that (00326-10000-00000-AA380 and 50FB1693-3035-4745-887F-3986A567C5C8) is not the laptop model number. This HP link (https://support.hp.com/in-en/document/c00033108) can help in locating the exact product number. 

But if the wireless card was not detected during the test then it indicates towards a hardware issue (could be a lose connection). 

Yo may attempt to reseat the wireless card in the laptop and check if that helps. I can provide the exact instructions to reseat the wireless card if I have the laptop model number.

Feel free to keep me posted. Cheers! 🙂

[RLozano]

My laptop is a hp pavillion 15-p051us
The serial number is [edited]

And yes that would help to know how to reseat the wireless card.

[The_Fossette · Accepted solution]

@RLozano,

I am the The_Fossette. It looks like you were interacting with @MKazi, but he is out of the office today so I'll take over from here. 

Thank you for the information.

Please follow the below steps to reseat the wireless card.

NOTE: These instructions are general and may not apply to every HP notebook PC. 

Step 1 - Remove the battery

1. Slide and hold the battery release latch to the unlock position.
2. Use your finger to lift the battery up and out.

Step 2 - Remove the wireless LAN Mini PCI card

1. Remove the Phillips-head screw that secures the Mini PCI cover to the bottom of the notebook.
2. Use your finger or a flat-bladed tool to lift the outside edge of the Mini PCI cover and remove.
3. Carefully disconnect the two wireless antenna cables from the Mini PCI card with small needle-nose pliers or tweezers.

      CAUTION:

   Use care when disconnecting the wireless antenna cables from the Mini PCI card. Damaged cables or connectors can degrade notebook performance.

      NOTE:

   Notice which antenna cable is connected to the Main connector and which is connected to the Aux connector for replacement.

4. Push both arms outward simultaneously to release the Mini PCI card to the spring tension position.
5. Grasp the Mini PCI card by the edges and pull gently to remove it.
6. Place the Mini PCI card in a static dissipative bag.

Step 3 - Replace the wireless LAN Mini PCI card

1. Remove the wireless LAN Mini PCI card from the static free bag.
2. Locate the alignment slot and align it to the board receptacle.
3. Grasp the Mini PCI card by the edges and push gently to replace it.
4. Press the Mini PCI card down to latch the arms.
5. Reconnect the two wireless antenna cables to the Mini PCI card.

      NOTE:

   Connect the cable from the antenna on the left side of the notebook to the Main connector and the cable from the antenna on the right side of the notebook to the Aux connector.

      CAUTION:

   Use care when connecting the wireless antenna cables to the Mini PCI card. Damaged cables or connectors can degrade notebook performance.

6. Insert the Mini PCI cover into the enclosure and snap it into place.
7. Replace the Phillips-head screw.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[RLozano]

I dont see any cover. All i can do is remove the entire keyboard to get to anything inside. And i dont have another mini pci card to replace it with.

[The_Fossette]

@RLozano,

It is great to have you back and your patience is greatly appreciated.

You do not need to replace the card, just remove the wireless card and install it again and check whether the wireless card is working fine.

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!

[RLozano]

I was having trouble locating the card because i did not know what it looked like out of everything inside my laptop under the keyboard. I do think i found it though. It was toward the back of the laptop near the monitor and it had a little cable connected to it and it said WLAN on it so i assumed that might be it. I disconnected it and reconnected it. The wifi seems to be doing fine for the moment. I will update if it stops working again.

[The_Fossette]

@RLozano,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!