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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Realtek wireless driver issue

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12-27-2024 12:46 PM
HI, I have been having a problem for quite some time. My Realtek wireless driver vanished from my network devices and I cannot install it. I have tried multiple times installing it and I can't. I also reset my network installation, tried CMD and everything else I could find online. Is there a way to fix this?
My device is a HP Probook G9 445
12-28-2024 05:39 AM - edited 12-28-2024 05:41 AM
This is your system unless i am mistaken
https://support.hp.com/lv-en/drivers/hp-probook-445-14-inch-g9-notebook-pc/2100971150
The Realtek driver is just one of 3 possible Wi-Fi drivers. Intel and Qualcomm are the other two.
If you are sure you have Realtek then the driver of July 2024 is here
https://ftp.hp.com/pub/softpaq/sp153501-154000/sp153775.exe
the parts list for your system can be found by entering your serial number at the below site
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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problem please mark this as a solution so others can find it
12-30-2024 10:25 AM
give this a try it worked for me too Realtek-RTL8821CE-and-RTL8822CE-Wi-Fi-and-Bluetooth_WKGTJ_WIN_2024.10.142.0_A07.EXE , you need to manually extract and install driver using device manager
01-01-2025 11:20 AM
I've already tried installing all of the 3 possible drivers. The problem is not finding the right driver it is installing it. It won't install on my computer which is pretty frustrating. I don't know what to do.
01-01-2025 01:57 PM
I do not know why the HP realtek derivers for the 445 G9 did not work
It is always possible to do a client factory restore
but that will erase all documents.
Try this first
Connect ethernet cable from the RJ45 on your laptop to the modem / router
uninstall the wi-fi card: Realtek or whatever. Do not uninstall the intel or ethernet device using the cable.
Reboot the laptop
If that does not work then locate the wifi on the device manager and post the VEN and DEV codes
for example
PCI\VEN_8086&DEV_2725&SUBSYS_00248086&REV_1A\4&1B0777D2&0&00E8
That comes from the Device Instance path of your WiFI device details
the driver can usually (but not always) be found by looking those values up at the below site
https://devicehunt.com/view/type/pci/vendor/10EC/device/D723
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it