Rechargeable spectre mouse not showing up in pairing

[Spax297]

I just purchased a HP Spectre Mouse 700 to go with my Spectre laptop. When it is discoverable "HP Spectre Mouse 700" does not appear when I go to add device. Neither does it work when it is connected by USB.

[ub6424]

Hello @Spax297 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration of your spectre notebook ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results