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[TPaige]

Hello,

I'm have issues with my laptop wi-fi that's been happening off and on for the past few weeks. Sometimes the computer boots up and the internet is working fine. Other times, I get the problem mentioned below and it's just a guessing game trying to figure out when it will "work fine" again. 

Upon logging in, this is the first indication I get that the internet will not be working. 

As shown below, it's not an issue of "enabling the disabled wi-fi" since the Wi-Fi isn't available to enable.

I've even gone into this area and updated my drivers. 

This issue just occurred again today, though it was working fine all weekend. The only difference is the location in which I'm using my laptop (though this issue has happened while I was at home as well). The last successful updates to my laptop we performed on 11/2/17 - one a security update for Adobe Flash Player, the other an "Update for Windows 10 Version 1709."

Currently, the Wi-Fi and Local Area Connection are showing as "not present." 

The computer is only about 2 years old, but I'm frustrated and feeling like I need a new computer already because of this recurring issue. Is there any fix for this?

[The_Fossette]

Hi @TPaige,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are having issues connected to your wireless connection.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2ikk02C

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!