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Locked

‎10-05-2022 08:33 AM

HP Recommended
Product: HP 2000-2116TU Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Device USB\VID_0CF3&PID_311D\Alaska_Day_2006 had a problem starting.

Driver Name: oem3.inf
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Service: BTHUSB
Lower Filters: BtFilter
Upper Filters: BtFilter
Problem: 0x15
Problem Status: 0x0


This is the error message that I am getting, Please I need help regarding this.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2022 11:24 AM

HP Recommended

Hi:

 

Your notebook is not supported by HP for W10.

 

The only suggestion I can offer would be to install the W10 Atheros Bluetooth driver.

 

Qualcomm Atheros QCA9000 Series Bluetooth 4.0+HS Driver

 

10.0.1.0

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

 

 

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎10-05-2022 11:24 AM

HP Recommended

Hi:

 

Your notebook is not supported by HP for W10.

 

The only suggestion I can offer would be to install the W10 Atheros Bluetooth driver.

 

Qualcomm Atheros QCA9000 Series Bluetooth 4.0+HS Driver

 

10.0.1.0

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

 

 

1 person found this reply helpful
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‎10-06-2022 12:31 AM

HP Recommended

Thank you Sir, Worked with my PC.

Thanks  A lotttttttt

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‎10-06-2022 06:27 AM

HP Recommended

You're very welcome.

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