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HP Recommended
HP 2000-2116TU Notebook PC
Microsoft Windows 10 (64-bit)

Device USB\VID_0CF3&PID_311D\Alaska_Day_2006 had a problem starting.

Driver Name: oem3.inf
Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Service: BTHUSB
Lower Filters: BtFilter
Upper Filters: BtFilter
Problem: 0x15
Problem Status: 0x0


This is the error message that I am getting, Please I need help regarding this.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Your notebook is not supported by HP for W10.

 

The only suggestion I can offer would be to install the W10 Atheros Bluetooth driver.

 

Qualcomm Atheros QCA9000 Series Bluetooth 4.0+HS Driver

 

10.0.1.0

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Your notebook is not supported by HP for W10.

 

The only suggestion I can offer would be to install the W10 Atheros Bluetooth driver.

 

Qualcomm Atheros QCA9000 Series Bluetooth 4.0+HS Driver

 

10.0.1.0

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe 

 

 

HP Recommended

Thank you Sir, Worked with my PC.

Thanks  A lotttttttt

HP Recommended

You're very welcome.

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