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‎12-17-2019 06:21 PM

HP Recommended
Product: g7 1310us
Operating System: Microsoft Windows 10 (64-bit)
Installed a new motherboard and now when boot it says (wireless ID 702: wireless module not supported  go to www.hp.com/go/techcenter /startup)  When I remove the network card it will reboot to windows 10 64 bit. replacing the card after a boot and the same error comes up again upon rebooting attempt.
 
I tested my card in my dads HP laptop (elitebook 8470P) and it works like a charm. So I know the card works. I then tried his card in mine and same error. So both cards work in my fathers computer but neither work in mine. What could the problem be? how to fix this?
2 REPLIES 2

‎12-18-2019 12:07 AM

HP Recommended

@mdscafetta 

 

Error 702 means the wifi card is NOT supported in BIOS. Please update BIOS from the following link

 

       https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-g7-1300-Notebook-PC-series/5186814/mode...

 

Hope this helps. Otherwise you can't use that card due to whitelist

 

Regards.

BH
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‎12-18-2019 04:03 PM

HP Recommended

The link you sent comes up with nothing. 

 

is there a list of approved cards? the one i have came with my computer so it should work and it used to work and it does work in my dads computer.

 

What happens if i buy a new card and that doesnt work either?

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