Research a specific issue or topic related to HP products?

[miasmith]

Hi,
My HP Envy 15 laptop (Model: HP Envy 15-as133cl) has recently stopped detecting Wi-Fi networks. It worked fine until yesterday.

Troubleshooting steps I’ve tried:

• Restarting the laptop
• Checking that Wi-Fi is enabled in the network settings
• Updating network drivers via HP Support Assistant

The issue persists even after these steps. Could this be a hardware problem, or is there another software solution I should try?

[Alden4]

Hi @miasmith,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 15 laptop suddenly stopped detecting Wi-Fi networks after working fine previously, it could be due to several possible causes, both software and hardware-related. Since you've already tried some basic troubleshooting steps like restarting the laptop, enabling Wi-Fi, and updating the network drivers, here are some additional suggestions to resolve the issue.

Check the Network Adapter Settings

• Device Manager: Open Device Manager (right-click on the Start button > Device Manager), expand the "Network adapters" section, and check if your Wi-Fi adapter is listed and has no errors (e.g., yellow exclamation marks). If there's an issue, you might try disabling and re-enabling the device or uninstalling and reinstalling it.
• Power Management Settings: Sometimes, Windows might disable your network adapter to save power. Right-click on your Wi-Fi adapter in Device Manager, go to Properties > Power Management, and ensure that the "Allow the computer to turn off this device to save power" option is unchecked.

Check for Windows Updates

• Ensure that Windows is fully updated. Sometimes, network-related issues can be resolved with a patch from Microsoft. Go to Settings > Update & Security > Windows Update and check for updates.

Reset Network Settings

• Network Reset: If the issue persists, you can try resetting your network settings. Go to Settings > Network & Internet > Status, then scroll down and select Network Reset. This will remove and reinstall all network adapters, which can help fix underlying software issues.

Check for Interference or Router Issues

• Other Devices: Ensure that other devices can connect to the same Wi-Fi network. If other devices are also having trouble connecting, the problem might lie with the router itself. Try rebooting the router.
• Wi-Fi Band Compatibility: If your router operates on both 2.4 GHz and 5 GHz bands, check that your laptop is not stuck on one band or is compatible with both. Some older laptops might struggle with one band depending on the router's settings.

Use the Network Troubleshooter

• Windows Troubleshooter: Windows has a built-in troubleshooter for network issues. To use it, go to Settings > Update & Security > Troubleshoot > Internet Connections and run the troubleshooter to see if it identifies and fixes any issues.

[Alden4]

Check the Wi-Fi Adapter's Wireless Mode

• If the laptop has a dual-band Wi-Fi adapter, it might have trouble connecting to certain Wi-Fi networks if the router is set to a specific wireless mode (e.g., only 5 GHz). You can adjust this by going to Device Manager > Network adapters > [Your Wi-Fi adapter] > Properties > Advanced tab, and try changing the Wireless Mode setting to a different option (e.g., Auto or 802.11a/b/g/n/ac).

Revert Driver Updates

• If updating the network drivers via HP Support Assistant didn't help, sometimes new drivers can cause compatibility issues. You can roll back to the previous driver by going to Device Manager, right-clicking on your Wi-Fi adapter, selecting Properties, and choosing the "Driver" tab. Click "Roll Back Driver" if the option is available.

Perform a System Restore

• If the problem started recently, and no other solutions have worked, you can try performing a system restore to revert your laptop back to a point when the Wi-Fi worked correctly. To do this, search for "Create a restore point" in the Start menu, select "System Restore," and follow the on-screen instructions.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support