Rotation function ruined. Can it be fixed?

[maskasuba]

So a few months ago my entire top half of the laptop broke because one of the hinge screws snapped and tore and cracked my entire screen separated from the shell. Took a month to fix but now that I have it back, the rotation function of the screen has been pretty much completely ruined. When I open the laptop, 90% of the time it thinks it’s in tablet mode and despite the hardware resets I do, it won’t change back. It also just won’t rotate period. When I flip it over to make it a screen, it’ll be upside down and refuse to orientate itself. Is there any way to fix this? Or did Ubreakifix up my laptop permanently despite fixing the original problem.

[Hawks_Eye]

Hi @maskasuba 

Welcome to the HP Support Community! We're here to help you get back up and running.

I can imagine how disappointing it must feel to have the rotation function misbehaving after such a major repair, especially when the laptop was returned to you with the hinge fixed but the usability compromised. 

You’ve already tried resets, so let’s go through some focused steps that can help determine whether this is a software calibration issue or a hardware sensor problem.

 

Check Auto‑Rotation Settings
Go to Settings → System → Display.
Scroll down and look for “Display orientation” and “Rotation lock.”
Ensure Rotation lock is turned off so the screen can rotate automatically.

Test the Sensor in Windows Mobility Center
Press Windows + X → Mobility Center.
If the rotation option is greyed out, it suggests the sensor is not being detected properly.

Update Sensor Drivers
Open Device Manager → Sensors.
Look for “HID Sensor Collection” or “Accelerometer.”
Right‑click and choose Update driver. If missing, reinstall chipset and sensor drivers from HP’s support page for your model.
Link: HP Software and Driver Downloads

Run HP Hardware Diagnostics (UEFI)
Restart the laptop and press F2 repeatedly to enter diagnostics.
Run the extensive test, especially for components related to sensors and input.
Link: HP PC Hardware Diagnostics | HP® Support

Calibrate the Display Orientation
If the sensor is detected but orientation is wrong (e.g., upside down), go to Settings → System → Display → Advanced display settings.
Manually set the orientation to Landscape, then test flipping the device again.

Test with HP App
Install the HP App from Microsoft Store.
Add your laptop and check if the app detects the correct mode (tablet vs. laptop). This helps confirm if the system is misinterpreting the hinge position.

You’ve already shown great persistence in troubleshooting. If the sensor drivers and diagnostics confirm the hardware is fine, then recalibration through Windows settings should restore rotation. If the sensor isn’t detected at all, it may point to a hardware alignment issue during the repair.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye