S1000 WIRELESS MOUSE SCROLLING HANG AND UNCONTROLABE

[POWERSTONE]

WINDOWS 11 PC. I WILL BUY NEW HP S1000 WIRELESS MOUSE. BUT 2DAYS USE AFTER FOR SCROLL HANG AND UNCONTRALLE SCROOL. HOW CAN I SOLVE THIS PROBLEM

[Irfan_06]

Hi @POWERSTONE,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the HP Wireless Mouse malfunctioning.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please try the following steps to fix the issue:

1. Check the Mouse Battery

• Low battery power can cause erratic behavior. Replace the battery and test the mouse again.

2. Re-pair the Mouse

• Disconnect the mouse from your PC and re-pair it:
  1. Remove the device from Bluetooth settings or unplug the wireless dongle.
  2. Reconnect the dongle or pair the mouse via Bluetooth.

3. Clean the Scroll Wheel

• Dust or debris might affect the scrolling mechanism. Use a soft brush or compressed air to clean around the scroll wheel.

4. Update Mouse Drivers

• Update the drivers to ensure compatibility:
  1. Open Device Manager.
  2. Expand Mice and other pointing devices.
  3. Right-click on your mouse, then select Update driver.
  4. Choose Search automatically for drivers.

5. Adjust Scroll Settings

• Adjust scroll settings to rule out software-related issues:
  1. Go to Settings > Devices > Mouse.
  2. Adjust the scroll options, such as Choose how many lines to scroll each time.

6. Test on Another Device

• Connect the mouse to a different PC. If the issue persists, it may indicate a hardware defect.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support