• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 11

I HAVE ELITEBOOK 850 G5 AN I AM UNABLE TO USE SIM CARD BROADBAND

WWAN IS INSTALLED AND IS ENABLED 

BUT IT STILL NOT WORKING

3 REPLIES 3
HP Recommended

The drivers are up to date (see here for a good reference)? When starting to use some hardware which wasn´t used at all in the past, I would perform a full driver update including the BIOS at first.

--------
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I have performed full drive update, but it still not working. I haven't got from where I will get that option of mobile broadband.

can you connect through any desk? and check my laptop is it properly udate or any thing i have to update

 

HP Recommended

Hm ok, if the drivers and firmware is up to date then please check if the Mobile Broadband option is enabled in the Bios (however from your text it looks like you already did that).

 

I personally couldn´t check if your device is up to date as I´m not working for HP. You could try the following:

 

1.) Install the HP Support Assistant from here https://support.hp.com/us-en/help/hp-support-assistant and login into the software once installed on your PC

2.) login into https://support.hp.com/us-en/contact

3.) Choose your device listed there and reach out the HP support via Chat/Phone

 

 

--------
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.