Screen stuck at quick forms and unable to exit

[Ya-jaleelo_786]

I have HP C410 photosmart printer which is stuck on the smart forms screen, I am unable to go back to the home screen, I have tried turning it off and unplugging it and all, but nothing is working. 

[asmita6658]

Hi @Ya-jaleelo_786

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

Let's try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

If the issue still persists, I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[promanjmd]

HP Photosmart C410 stuck on quick form menu.  Need reset instructions

[asmita6658]

@promanjmd

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted.