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‎08-20-2019 06:15 AM

HP Recommended
Product: N5Y09UA#ABA

I am trying to set up this notebook and I just entered the wifi information. The screen has been on a loading screen right after that for about 10 hours now. Could someone please help me get this setup complete? 

1 REPLY 1

‎08-22-2019 08:42 AM

HP Recommended

@samruss17,

 

Welcome to the HP Support Community!

  • Are you setting up this computer for the first time?
  • Have you tried restarting the computer?

If you are setting up the computer for the first time, follow the steps in the below article.

 

https://support.hp.com/in-en/document/c04936024

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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