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‎01-08-2022 04:32 PM

HP Recommended
Product: Hp Gaming Pavilion 15-ec2000
Operating System: Microsoft Windows 11

Hello. I have been running into the issue where when I am trying to download a game I am only getting 100-700 kbps. Which is quite slow compared to the normal 30 Mbps I have had on all my other laptops. I have restarted the machine. Made sure I am up to date on all the current drivers. But still the same issue so I did a speed test and got at most 5 Mbps down and 30 Mbps up. The up isn't the issue the down is. Trying to install a 100 GB game at those speeds takes forever. Is there something wrong with the network adapter and I need to buy a new one or are there drivers I need to get the full speeds? I don't know what to do but until I fix it I won't really be able to Download any games with a reasonable time estimate. And yes I plugged ethernet in and got a better speed result but the game ( which is Forza Horizon 4 btw) was still in KBPS, not the desired MBPS. Any help would be great. Thank you.

Category:
3 REPLIES 3

‎01-11-2022 07:26 AM

HP Recommended

Hi @RyzenOne,

 

I'd like to help!

 

I understand you are facing issues with downloading speed.

 

To assist better -

  1. May I know from where are you downloading the games?
  2. Are you facing issues downloading files and images from the browser?

 

Meanwhile, try the steps in the document Slow Internet Troubleshooting (Windows 10, 😎

 

Meanwhile. try the steps below-

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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‎01-13-2022 07:47 AM

HP Recommended

Hello yes I was facing the issue when I was downloading games from both the Xbox app and steam. But I have seemed to fix the issue since then. I just went into delivery optimization and changed the limit for foreground apps to the speed my service provides and background apps down to 5 mbps. But thank you for the offer. I wasn’t expecting to solve it so quickly.

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‎01-13-2022 01:07 PM

HP Recommended

I am glad the issue is resolved.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

 

 

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