• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-10-2021 12:15 PM - edited ‎09-17-2021 07:18 AM

HP Recommended
Product: Spectre X360 15
Operating System: Microsoft Windows 10 (64-bit)

My HP spectre x360 keeps crashing. I started getting blue screens.
The main problem is the Wi-Fi. Turn it off by clicking on it. If your computer stops crashing, you have identified the correct cause. 
To have the internet again without your Spectre X360 crash, you need to download new driver.
My HP Spectre comes with Intel(R) Dual Band Wireless-AC 8265 with driver version 20.70.18.2
This version causes the HP malfunction.

I upgrade to stable version by using another PC or connect to the internet using external LAN,  or ask a friend to download it for you:
Windows® 10 WiFi package drivers 22.70.2 for the AX210/AX200/9000/8000 series Intel® Wireless Adapters.
Download: Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters  
Which will install the version : 20.70.25.2 or later.
After restart, turn the wi-fi back on and disable LAN.
Less crash, but after updating Flash to latest version, the problem seems to disappear.

Hope it can help solve your crash issues.

Have a nice day.

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.