Sony WH-1000XM5 don't work with HP laptop (looking for a solution)

[keep_floppin]

Recently I bought a pair of Sony WH-1000XM5. They connect to my phone perfectly and first connection to my HP laptop was smooth and unsuspicious. The problem started to appear after I disconnected the headphones from my laptop, connected them to my phone and then tried to connect them back to my laptop. 

The problem is that they do pair with the laptop, but the laptop does not list them in the sound devices.

I tried the driver updates, repairing and uninstalling headphones and all these usual things - but to no avail.

I also checked whether they pair and work with other laptops (I tried MacBook of one of my friends and identical HP laptop of another friend) - they paired and worked fine (though I'm not sure whether they would work after disconnect, but still).

The latest findings are the following:

- Paired headphones are not listed as a device in System->Sound, so there's no way to switch to them from that page.

- Paired headphones ARE listed as a device in System->Sound->All sound Devices, but all buttons and stuff simply do not work there. I can't hit the Allow button to use this device and volume us turned off and set to 0.

- Paired headphones are listed in Control Panel->Hardware And Sound->Devices and Printers and there is a Driver Error warning indication, namely - HID Custom Sensor device has the following status:

• This device cannot start. (Code 10). Failed to get HID identification string from device.

And this:

Device HID\{00001124-0000-1000-8000-00805f9b34fb}_VID&0002054c_PID&0df0\8&2ecf68ef&17&0000 had a problem starting.

Driver Name: SensorsHidClassDriver.inf
Class Guid: {5175d334-c371-4806-b3ba-71fd53c9258d}
Service: SensorsHIDClassDriver
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

And that's where it ends. I can't find a solution to this. 

It's blatantly ridiculous that I can't make these pretty expensive headphones work with this damned laptop.

If you have a solution - I'm all ears.

[BeemerBiker]

Bring up the list of Bluetooth devices and look for your headphones. 

Do not attempt to connect, just click the 3 dots and select "Remove" 

There may be more than on entry so removed them all.

Bring the headphones into range and try pairing again.

Be sure to press the unpair on the headphone when you are ready to transfer them to your smartphone.  Do the unpair in the location of the PC so it knows it is unpaired.

[keep_floppin]

Hi! Thanks for the suggestion.

I have an older pair of Sony headphones and there's no need to do any additional pair/unpair steps to switch between laptop and phone. With these new headphones it's getting ridiculously difficult to make them work. The issue lies within the laptop anyways. So the search for the solution to that HID Sensor issue with Code 10 goes on 🙂

[BeemerBiker]

The headphones connected to your laptop and worked the first time.   Something happened afterwards, possibly a driver update from microsoft.

Bring up the device manager and find your headset listed under sound devices.  See if you can rollback the driver.

If it is grayed out like my Mionbel then uninstall it

Are there any warning like yellow or red icons in the device manager?

[keep_floppin]

First of all - thanks for staying with me on this questions. I appreciate it.

The headphones connected to your laptop and worked the first time.  Something happened afterwards, possibly a driver update from Microsoft.

• The gap between those events was about 30 minutes or less and I don't recall any driver updates, but can't be 100% certain here.

Bring up the device manager and find your headset listed under sound devices.  See if you can rollback the driver.

If it is grayed out like my Mionbel then uninstall it.

• I've done these things several times. Driver updates, but the latest version is installed. Removed the device, uninstalled the device, forgot it, unpaired etc. No use unfortunately.

Are there any warning like yellow or red icons  in the device manager?

• There actually is! And it's the same thing I mentioned above, it's just I stumbled upon it in Devices and Printers, not in Device Manager. It's the HID Custom Sensor (last screenshot).
• On the screenshot below it clearly states that there is a driver issue. But troubleshooter just make the headphones sounds like crap (makes it mono or smth else) and then marks it done and voila. Headphones work but not properly. 
• I have checked some articles about this HID sensor but nothing useful for now.

Also attaching the screens of Sound devices. Headphones are actually listed in All Devices but they are corrupt and you can't do anything with them from that page.

[BeemerBiker]

Your headphones come (built in) with touch sensor control.  From googling it seems there is a problem as it shows up as two separate devices.

According to Sony you must hold down the paring button until both object are recognized.

 https://www.sony.com/electronics/support/articles/00250217

I would delete that sensor and any sound reference to the headset and re-pair using the 7 second rule

[keep_floppin]

Your headphones come (built in) with touch sensor control.  From googling it seems there is a problem as it shows up as two separate devices.

• True, there's a built in sensor in the right ear, I even tried to disabled it in the Sony app hoping it would help but no.
• It does not show 2 devices though. There is no "LE_..." and usual headphones. The only time I had this LE... is then I ran the troubleshooter on that HID Sensor issue. 

According to Sony you must hold down the paring button until both object are recognized.

• That's how I done the pairing all the time. 7 seconds, cuz there's no other way for headphones to appear in the list after forgetting them.

I would delete that sensor and any sound reference to the headset and re-pair using the 7 second rule

• Tried this but nothing 😞

[keep_floppin]

Here's another screenshot.

I found the way to make them headphones appear in Sound.

I go to other/all bluetooth devices and disable handsfree telephony and then enable it back.

After that - I can at least hear through the headphones, but the mic does not work.