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HP Recommended
HP Spectre x360 - 13-ae052nr
Microsoft Windows 10 (64-bit)

My laptop wifi will not stay connected. It is also extremely slow when it is connected.

HP Spectre x360 13

Windows 10 - 64 bit

All updates applied.

Norton protection - no malware found

Laptop is physically within 3 feet of wireless router.

Tested wired connection - speed 678 mbps

Tested wireless connection - speed 4 mbps

Tested wireless connection on other devices (HP Zbook, HP Pavillion) - wireless speeds above 600 mbps 

 

Uninstalled driver, scan for hardware changes, rebooted - no impact

Disconnected all other devices from network. - no impact

 

There must be a way to completely remove the adapter driver and reinstall but I can't find it.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @SoxVaritek33 

 

--- HP warranty valid -> Contact HP Support for service repair

 

--- HP warranty expired:

The internal antenna cable of Wifi card could be broken. I already had such cases here at HP community. That would at least explain the <very low throughput>. You could open notebook and see if you have 1 or 2 antenna cables (single/dual band). Unfortunately you don't always have such spare antenna cables at hand, but that's the first thing to test.

 

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- wifi card / antenna cable(s) check/replace

- General cleaning ...

 

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

--- Cheap alternative:

Buy quality USB-to-wifi device

 

Good luck

View solution in original post

6 REPLIES 6
HP Recommended

Hello @SoxVaritek33 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

To perform step (1), your notebook needs an active (and stable) Internet connection. If Wifi is not working correctly, connect your notebook to Internet router via LAN cable.

 

(1) Run intel <autodetect> and install

https://www.intel.com/content/www/us/en/support/detect.html

 

(2) Reboot and test again ...

(3) Please report your results

 

HP Recommended

Thanks for your reply ub6424.

I performed the exercise but the result is no impact.

download speed on wireless 24 mbps

upload speed 1.07 mbps

and will not stay connected.

HP Recommended

Hello @SoxVaritek33 

 

--- HP warranty valid -> Contact HP Support for service repair

 

--- HP warranty expired:

The internal antenna cable of Wifi card could be broken. I already had such cases here at HP community. That would at least explain the <very low throughput>. You could open notebook and see if you have 1 or 2 antenna cables (single/dual band). Unfortunately you don't always have such spare antenna cables at hand, but that's the first thing to test.

 

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- wifi card / antenna cable(s) check/replace

- General cleaning ...

 

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

--- Cheap alternative:

Buy quality USB-to-wifi device

 

Good luck

HP Recommended

Thanks UB, I'll get the laptop scheduled for service.

 

I appreciate your efforts on the forum. Have a great day.

HP Recommended

It was a great pleasure to help you

HP Recommended

Keep me updated about your case.

 

The wifi card could also have a technical error. A well-functioning service store will determine if it was the antenna or even both.

 

Good luck and have fun

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.