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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Spectre x360 wifi slow, will not stay connected

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08-10-2022 09:09 AM
My laptop wifi will not stay connected. It is also extremely slow when it is connected.
HP Spectre x360 13
Windows 10 - 64 bit
All updates applied.
Norton protection - no malware found
Laptop is physically within 3 feet of wireless router.
Tested wired connection - speed 678 mbps
Tested wireless connection - speed 4 mbps
Tested wireless connection on other devices (HP Zbook, HP Pavillion) - wireless speeds above 600 mbps
Uninstalled driver, scan for hardware changes, rebooted - no impact
Disconnected all other devices from network. - no impact
There must be a way to completely remove the adapter driver and reinstall but I can't find it.
Solved! Go to Solution.
Accepted Solutions
08-10-2022 11:13 AM - edited 08-10-2022 11:13 AM
Hello @SoxVaritek33
--- HP warranty valid -> Contact HP Support for service repair
--- HP warranty expired:
The internal antenna cable of Wifi card could be broken. I already had such cases here at HP community. That would at least explain the <very low throughput>. You could open notebook and see if you have 1 or 2 antenna cables (single/dual band). Unfortunately you don't always have such spare antenna cables at hand, but that's the first thing to test.
In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked
- wifi card / antenna cable(s) check/replace
- General cleaning ...
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.
--- Cheap alternative:
Buy quality USB-to-wifi device
Good luck
08-10-2022 10:19 AM - edited 08-10-2022 10:20 AM
Hello @SoxVaritek33
Sorry to hear that you are having problems ... and I would like to help you.
To perform step (1), your notebook needs an active (and stable) Internet connection. If Wifi is not working correctly, connect your notebook to Internet router via LAN cable.
(1) Run intel <autodetect> and install
https://www.intel.com/content/www/us/en/support/detect.html
(2) Reboot and test again ...
(3) Please report your results
08-10-2022 11:13 AM - edited 08-10-2022 11:13 AM
Hello @SoxVaritek33
--- HP warranty valid -> Contact HP Support for service repair
--- HP warranty expired:
The internal antenna cable of Wifi card could be broken. I already had such cases here at HP community. That would at least explain the <very low throughput>. You could open notebook and see if you have 1 or 2 antenna cables (single/dual band). Unfortunately you don't always have such spare antenna cables at hand, but that's the first thing to test.
In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked
- wifi card / antenna cable(s) check/replace
- General cleaning ...
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.
--- Cheap alternative:
Buy quality USB-to-wifi device
Good luck