Stops seeing the Internet

[lorg0n]

Regularly, the laptop stops seeing the Internet and other wi-fi access points. A complete reboot of the laptop or a reboot of the adapter device helps.
I tried to update the driver or change the power consumption mode - nothing helped.

[ub6424]

Hello @lorg0n 

Sorry to hear that you are having problems ... I would like to help you.

(1) In most cases, the simplest solution:

=> Use Windows Restore to return to the restore point before the error occurred.

https://www.windowscentral.com/how-use-system-restore-windows-11

See section < How to undo changes using System Restore on Windows 11 >

(2) Please report your results

[lorg0n]

I had this problem almost immediately after installing windows 11 (right after buying a laptop). After buying a laptop, I installed windows, and Windows installed the drivers itself, and almost immediately a problem appeared, attempts to install other versions of the driver did not solve the problem.

I would like to solve the problem without completely reinstalling Windows and losing data from the laptop.

[ub6424]

Hello @lorg0n 

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[lorg0n]

OS Name	Майкрософт Windows 11 Pro
Version	10.0.22000 Сборка 22000
System Model	Idk, what is it. Maybe: HP Pavilion Laptop 14-ec0xxx
System SKU ( equals HP product number (p/n) )	470H3EA#ACB
BIOS Version/Date	BIOS AMI F.08, 23.11.2021

[ub6424 · Accepted solution]

Hello @lorg0n 

Please follow instructions ...

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.11 Rev.A

12.4 MB

Aug 3, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

HP PC Hardware Diagnostics Windows

1.7.0.0 Rev.A

96.4 MB

Jul 7, 2021

Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.199 Rev.S

25.1 MB

Mar 11, 2022

Download

(5) Reboot

(6) Start <HP PC Hardware Diagnostics Windows>

- Perform all wireless tests ( module and stress tests )

(7) Please report your results

[lorg0n]

I did everything as you wrote, checks in HP PC Hardware Diagnostics Windows. The tests did not find any errors, now I'm checking with my own observations.

I'll write the results later.

[lorg0n]

All good! Thanks 

[ub6424]

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@lorg0n wrote:

All good! Thanks 

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You're welcome !

Good luck