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HP Recommended
HP Pavilion 14 inch Laptop PC 14-ec0000 (2Z8E2AV)
Microsoft Windows 11

Regularly, the laptop stops seeing the Internet and other wi-fi access points. A complete reboot of the laptop or a reboot of the adapter device helps.
I tried to update the driver or change the power consumption mode - nothing helped.

lorg0n_0-1660825852051.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @lorg0n 

 

Please follow instructions ...

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.11 Rev.A12.4 MBAug 3, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

HP PC Hardware Diagnostics Windows

1.7.0.0 Rev.A96.4 MBJul 7, 2021Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.199 Rev.S25.1 MBMar 11, 2022Download


(5) Reboot

(6) Start <HP PC Hardware Diagnostics Windows>

- Perform all wireless tests ( module and stress tests )

(7) Please report your results

View solution in original post

8 REPLIES 8
HP Recommended

Hello @lorg0n 

Sorry to hear that you are having problems ... I would like to help you.

(1In most cases, the simplest solution:

 

=> Use Windows Restore to return to the restore point before the error occurred.

 

https://www.windowscentral.com/how-use-system-restore-windows-11

See section < How to undo changes using System Restore on Windows 11 >

 

(2Please report your results

HP Recommended

I had this problem almost immediately after installing windows 11 (right after buying a laptop). After buying a laptop, I installed windows, and Windows installed the drivers itself, and almost immediately a problem appeared, attempts to install other versions of the driver did not solve the problem.

I would like to solve the problem without completely reinstalling Windows and losing data from the laptop.

HP Recommended

Hello @lorg0n 

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2Please report your results

HP Recommended

OS Name

Майкрософт Windows 11 Pro

 

Version

10.0.22000 Сборка 22000

System Model

 Idk, what is it. Maybe: HP Pavilion Laptop 14-ec0xxx

System SKU ( equals HP product number (p/n) )

 470H3EA#ACB

BIOS Version/Date

BIOS AMI F.08, 23.11.2021

HP Recommended

Hello @lorg0n 

 

Please follow instructions ...

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.11 Rev.A12.4 MBAug 3, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

HP PC Hardware Diagnostics Windows

1.7.0.0 Rev.A96.4 MBJul 7, 2021Download

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.199 Rev.S25.1 MBMar 11, 2022Download


(5) Reboot

(6) Start <HP PC Hardware Diagnostics Windows>

- Perform all wireless tests ( module and stress tests )

(7) Please report your results

HP Recommended

I did everything as you wrote, checks in HP PC Hardware Diagnostics Windows. The tests did not find any errors, now I'm checking with my own observations.

I'll write the results later.

HP Recommended

All good! Thanks 

HP Recommended

@lorg0n wrote:

All good! Thanks 


You're welcome !

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.