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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Stops seeing the Internet

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08-18-2022 06:32 AM - edited 08-26-2022 04:30 PM
Regularly, the laptop stops seeing the Internet and other wi-fi access points. A complete reboot of the laptop or a reboot of the adapter device helps.
I tried to update the driver or change the power consumption mode - nothing helped.
Solved! Go to Solution.
Accepted Solutions
08-21-2022 08:12 AM - edited 08-21-2022 08:12 AM
Hello @lorg0n
Please follow instructions ...
(1) Update BIOS
HP Notebook System BIOS Update (AMD Processors) | F.11 Rev.A | 12.4 MB | Aug 3, 2022 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Reboot
(3) Let BIOS be installed until it's completely done !
(4) Install/Update
HP PC Hardware Diagnostics Windows | 1.7.0.0 Rev.A | 96.4 MB | Jul 7, 2021 | Download |
Realtek RTL8xxx Wireless LAN Drivers | 1.0.0.199 Rev.S | 25.1 MB | Mar 11, 2022 | Download |
(5) Reboot
(6) Start <HP PC Hardware Diagnostics Windows>
- Perform all wireless tests ( module and stress tests )
(7) Please report your results
08-18-2022 05:38 PM
Hello @lorg0n
Sorry to hear that you are having problems ... I would like to help you.
(1) In most cases, the simplest solution:
=> Use Windows Restore to return to the restore point before the error occurred.
https://www.windowscentral.com/how-use-system-restore-windows-11
See section < How to undo changes using System Restore on Windows 11 >
(2) Please report your results
08-20-2022 03:54 PM
I had this problem almost immediately after installing windows 11 (right after buying a laptop). After buying a laptop, I installed windows, and Windows installed the drivers itself, and almost immediately a problem appeared, attempts to install other versions of the driver did not solve the problem.
I would like to solve the problem without completely reinstalling Windows and losing data from the laptop.
08-20-2022 05:34 PM
Hello @lorg0n
I want the check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
- copy/paste to following key/values pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
BIOS Version/Date |
(2) Please report your results
08-21-2022 06:34 AM
OS Name | Майкрософт Windows 11 Pro
|
Version | 10.0.22000 Сборка 22000 |
System Model | Idk, what is it. Maybe: HP Pavilion Laptop 14-ec0xxx |
System SKU ( equals HP product number (p/n) ) | 470H3EA#ACB |
BIOS Version/Date | BIOS AMI F.08, 23.11.2021 |
08-21-2022 08:12 AM - edited 08-21-2022 08:12 AM
Hello @lorg0n
Please follow instructions ...
(1) Update BIOS
HP Notebook System BIOS Update (AMD Processors) | F.11 Rev.A | 12.4 MB | Aug 3, 2022 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Reboot
(3) Let BIOS be installed until it's completely done !
(4) Install/Update
HP PC Hardware Diagnostics Windows | 1.7.0.0 Rev.A | 96.4 MB | Jul 7, 2021 | Download |
Realtek RTL8xxx Wireless LAN Drivers | 1.0.0.199 Rev.S | 25.1 MB | Mar 11, 2022 | Download |
(5) Reboot
(6) Start <HP PC Hardware Diagnostics Windows>
- Perform all wireless tests ( module and stress tests )
(7) Please report your results