08-16-2019 03:28 PM
My son's Stream completed an update today and now it won't connect to the internet either to a mobile hotspot (where it normally connects) or attached to my iPhone personal hotspot by cord. We've never had this problem before. As I was going through the suggestions, I looked through the different files and adapters in his device manager and the Realtek Adapter is "not present" according to network properties. In the device manager, there are a bunch of WAN Miniport adapters listed, but no Realtek adapter.
My son completed the most recent windows update, but so did my daughter and she has no problem with her Stream. As a matter of fact, I also completed the last update, but on a different HP laptop.
08-19-2019 01:38 PM - edited 08-19-2019 01:39 PM
Welcome to the HP Support Community.
Let's try a system restore as this issue occurred after an update: https://support.hp.com/in-en/document/c03327545
Also, perform the steps from here: https://support.hp.com/in-en/document/c04649175
Let me know if this helps.
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