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rgoodman95
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Message 1 of 2
174
Flag Post

Stream 11 not able to connect to internet

‎08-16-2019 03:28 PM

HP Recommended
Product: HP Stream 11 64 bit
Operating System: Microsoft Windows 10 in S Mode

My son's Stream completed an update today and now it won't connect to the internet either to a mobile hotspot (where it normally connects) or attached to my iPhone personal hotspot by cord.  We've never had this problem before.  As I was going through the suggestions, I looked through the different files and adapters in his device manager and the Realtek Adapter is "not present" according to network properties.  In the device manager, there are a bunch of WAN Miniport adapters listed, but no Realtek adapter.  

My son completed the most recent windows update, but so did my daughter and she has no problem with her Stream.  As a matter of fact, I also completed the last update, but on a different HP laptop.

1 REPLY 1
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Betty0610
HP Support Agent
HP Support Agent
10,819 10,805 595 429
Message 2 of 2
Flag Post

‎08-19-2019 01:38 PM - edited ‎08-19-2019 01:39 PM

HP Recommended

@rgoodman95

 

Welcome to the HP Support Community.

 

Let's try a system restore as this issue occurred after an update: https://support.hp.com/in-en/document/c03327545

 

Also, perform the steps from here: https://support.hp.com/in-en/document/c04649175

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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