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‎04-01-2019 07:19 AM

HP Recommended
Product: Spectre X2
Operating System: Microsoft Windows 10 (64-bit)

My Active stylus stopped working, eventhough i already used it for 3 months. i tried to change the battery with a new one but didnt work. i also try to open HP Pen Control App but its not opening. 

A quick response will be apprechiated. I need this pen for my job.

 

Best regards,

Hamdhan

1 REPLY 1

‎04-02-2019 02:10 PM

HP Recommended

@Hamdhan,

 

Thank you for posting your query on HP Support Community,

 

In this scenario, I personally suggest you have tried all possible troubleshooting steps and unfortunately nothing has helped.

 

I would recommend you contact our HP support team for further assistance. 

 

HP Support team can reached on www.hp.com/contacthp

 

I'm sure they should be able to go ahead and address your issue. Let me know if you need any further assistance. I'll be more than happy to help you.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Jeet_Singh
I am an HP Employee

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