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‎09-09-2023 11:23 AM - edited ‎09-10-2023 01:08 AM

HP Recommended
Product: HP ENVY x360 14 inch 2-in-1 Laptop PC 14-es0000 IDS Base Model

On my brand new HP ENVY x360 I have trouble from day 1 of usage.

My home WIFI (or any public) suddenly disconnects without any obvious reason after 1-2 hrs of work, for example when I do long Zoom conversation. Looks this is not I expect from brand new HP...

 

Anyway, after this types of drop I'm unable to select any wifi network from list - Windows network list is empty. 

Drivers for Network devices been updated (no luck) and than been totally reinstalled. But this didn't changed the behaviour - still sudden drops happened. Realtek 8852ce wi-fi 6E pci-e nic

 

 

Can you please advise how to fix it & and recommend the most stable config for WIFI adapter ( a/c for 5g and b/g for 2.4g)?

Category:
3 REPLIES 3

‎09-12-2023 11:14 AM

HP Recommended

Hi @razdva,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-17-2023 08:15 AM - edited ‎09-17-2023 08:16 AM

HP Recommended

Hi! @Irwin6 

I have made all the recommendations listed step by step. The problem has not disappeared. Wi-Fi still turns off after 1-2 hours of use. Only restarting the network adapter helps. What else can help? Bios is now version 15.5 from 07.07.23

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‎09-17-2023 03:44 PM

HP Recommended

Hi @razdva,

 

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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