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haspear
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Suddenly getting scan error “can’t connect to server.” Tried unplugging/Repluggingi same error

HP Recommended
HP officejet 5740 all in one
Microsoft Windows 10 (64-bit)

All of a sudden getting scan error “cannot connect to server” on my Officejet 5740 all-in-one printer. Tried several times recommended unplugging from printer and power strip, waiting 30 seconds and replugging into wall outlet. Tried several different wall outlets. Same error. Print & scan doctor couldn’t seem to fix it. 

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @haspear,

 

I'd like to help!

 

To assist better -

 

Are you trying to scan to email?

What is the status of the wireless light on the printer, steady or blinking?

Is the printer connected to a private or public network?

 

While you respond to that, Let's try a power reset on the printer

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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