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‎01-05-2020 03:35 AM

HP Recommended
Product: Spectre X360 convertible
Operating System: Microsoft Windows Server 2019

Hello this Paul . I’m currently facing with internet connection because I switched form windows 10 to windows server 2019. How I can return to my previous version (widows 10). I need some tips . Thank you 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-05-2020 06:08 AM

HP Recommended

If you post the complete model number of that PC, better help can be given, as there are many different configurations to the Spectre X360 model line.  There is an on-line recovery for some of the new models where you can recover the OS.

 

An alternative is to make the Windows 10 install media and at least get back to a working Windows 10 OS and then go the support site and let HP tell you what is missing.

With a working PC go here:

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Using the tool to create installation media" and follow the directions.  Then install Windows 10

 

The HP support site:

https://support.hp.com/us-en

Then pick "Let HP detect your product" or fill in the appropriate data in the box  "Enter your serial number or product name"

if that does not work


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
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1 REPLY 1

‎01-05-2020 06:08 AM

HP Recommended

If you post the complete model number of that PC, better help can be given, as there are many different configurations to the Spectre X360 model line.  There is an on-line recovery for some of the new models where you can recover the OS.

 

An alternative is to make the Windows 10 install media and at least get back to a working Windows 10 OS and then go the support site and let HP tell you what is missing.

With a working PC go here:

https://www.microsoft.com/en-us/software-download/windows10

Scroll down to the "Using the tool to create installation media" and follow the directions.  Then install Windows 10

 

The HP support site:

https://support.hp.com/us-en

Then pick "Let HP detect your product" or fill in the appropriate data in the box  "Enter your serial number or product name"

if that does not work


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
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