Switching on webcam video cuts ethernet

[Chris8888]

I am using Teams and Zoom for videoconferencing. These work fine when I do not have my video turned on. However, within a few seconds of switching on my webcam video, the laptop loses its ethernet connection (i.e. it says No Internet) and I need to reboot to make it work again. The wifi connection still seems to be active during this time but then needs to be turned off and on again to actually connect to the internet.

I have tried uninstalling the webcam driver and letting Windows reinstall it, updating Windows 10 and I'm using the most up-to-date versions of the software. Any ideas?

[Dragon-Fur]

@Chris8888 

I can offer just a couple of ideas - either which may help or perhaps not be worth the words used to provide the information.

Check for Windows Updates - if any are found, install the updates and then Restart the computer and log in.

Check microphone and camera permissions

Settings > Privacy >

Check / Adjust settings for

Camera

and

Microphone

And / Or

Click Windows key > Search for microphone privacy settings

Click / Select Allow access to the microphone on this device

Switch ON Allow apps to access your microphone

Internal Microphone Enable

Control Panel > icon view > Sound

Tab Recording

Tap Internal Microphone to highlight

Properties

Device usage > (Select) Use this device (enable)

Apply / OK to save changes

AND / OR

The following is provided FYI - there may be something that will help...

HP Community presents:  Home Office Setup  Contributed by  Wes_notebooks

Selected article includes help for a variety of issues, including setting up the home office work space, cleaning, using Zoom and related applications.  There is also a section to address Webcam issues (camera drama).

Are you working from home too? Let’s figure it out together.

NOTE:  Comments welcome - for specific issues please Ask the Community.

 And

Webcam not found/working on HP Spectre x360 or HP ENVY (x360) | 0xA00F4244<NoCamerasAreAttached>

And

My WebCam does not seem to work. What can I do ?

And

HP PCs - Webcam Troubleshooting (Windows 10, 😎

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre x360 - 13-aw0053na

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[Chris8888]

Thanks for the reply. I've gone through and unfortunately none of those help/apply!