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HP Recommended
HP Pavilion Notebook - 17-g124na (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hi

 

I hope someone can help, please...

A couple of weeks ago this laptop refused to acknowledge my router or my mobile, which I sometimes tether it to. The message I'm getting is "The DNS Server isn't responding". I thought it may be a problem with the network card, but someone who knows far more about hardware than me has suggested:

"Could be an old laptop and the Sky routers are changing from 5.8GHz to 2.4GHz, but modern Sky should have both. Getting a wireless USB adapter should solve the problem."

Has anyone had a similar problem and know if this is the correct solution, please?

 

Regards

Phil

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @PJB59,

 

Thank you for your response, 

 

Please feel free to reply to us and we will be more than happy to help you.

 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

 

Take care and have a great day ahead!

 

Alden4
HP Support 

I am an HP Employee.

View solution in original post

6 REPLIES 6
HP Recommended

Hi @PJB59,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you're encountering a "DNS Server isn't responding" error on your HP Pavilion Notebook, it typically indicates an issue with your internet connection or DNS settings. Here are some steps you can take to troubleshoot and resolve this issue.

 

Restart Your Router and Modem: Sometimes, the problem can be with your network equipment. Try unplugging your router and modem from the power source, wait for about 30 seconds, and then plug them back in. Allow them to fully restart before checking your internet connection.

Check Network Cable or Wi-Fi Connection: Ensure that your network cable (if you're using a wired connection) is securely connected, or if you're using Wi-Fi, make sure you are connected to the correct network.

Use a Different Device: Check if the issue is isolated to your HP Pavilion Notebook. If other devices can connect to the internet without issues, the problem may be specific to your laptop.

Restart Your Computer: Sometimes, a simple restart of your computer can resolve network-related issues.

 

Flush DNS Cache: To clear the DNS cache on your computer, open a Command Prompt with administrative privileges and type the following command

 

ipconfig /flushdns

 

Then, press Enter. This will clear the DNS resolver cache.

 

Change DNS Servers: You can try using different DNS servers to see if that resolves the issue. You can use public DNS servers like Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1). Here's how to change your DNS settings in Windows:

  • Right-click on the network icon in the system tray and select "Open Network & Internet settings."
  • Click on "Change adapter options."
  • Right-click on your network connection and select "Properties."
  • Select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties."
  • Choose "Use the following DNS server addresses" and enter the preferred and alternate DNS server addresses.

Check Firewall and Security Software: Your firewall or security software may be blocking your internet connection. Temporarily disable them to see if it resolves the issue. If it does, you may need to adjust the settings in your security software to allow internet access.

Update Network Drivers: Make sure your network adapter drivers are up to date. Visit the HP support website, enter your laptop's model, and download the latest network drivers.

Reset Network Settings: If none of the above solutions work, you can try resetting your network settings. In Windows, you can do this by going to "Settings" > "Network & Internet" > "Status" > "Network reset." Follow the on-screen instructions, but be aware that this will remove all your network settings, so you'll need to set them up again.

 

By following these steps, you should be able to diagnose and hopefully resolve the "DNS Server isn't responding" error on your HP Pavilion Notebook.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
HP Recommended

Thank you for your suggestions, Alden4... I'll give them a try over the next few days and let you know what happens.

 

Regards

Phil

HP Recommended

Hi @PJB59,

 

Thank you for your response, 

 

Please feel free to reply to us and we will be more than happy to help you.

 

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

 

Take care and have a great day ahead!

 

Alden4
HP Support 

I am an HP Employee.
HP Recommended

Thank you Alden4... I "reset" the Avast antivirus settings and after a reboot all was working as normal. I have no idea what had changed to make it not work, though!

 

Thanks again...

 

Regards

Phil

HP Recommended

Hice todo y no me sirvió 

HP Recommended

Hey

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

DANCOS

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.