The compatibility between HP Envy Move and eero router

[N23R1C]

My Envy Move All-in-One Desktop is unable to connect to the Internet, unless I restarted my eero router. This happened every single time, and I dont knew why, the compatibility issue, I guess? I have set my eero router to Legacy Mode to avoid the wifi6, and updated the driver for the network adaptor, but I still need to restart the router every time after I turn on my computer, can everyone help me with this issue? Thanks~ 

[Max3Aj]

@N23R1C, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it can be to restart your eero router every time just to get your HP Envy Move All-in-One PC (7Z218AV) online. Let's work through this together.

Your PC only connects to the internet after restarting the eero router, even though:

• You've enabled Legacy Mode on the eero (disabling Wi-Fi 6).
• You've updated the network adapter driver.

This suggests a potential DHCP handshake issue, power management setting, or network profile conflict.

Recommended Steps to Resolve:

Disable Power Saving for Network Adapter

Sometimes, Windows disables the network adapter to save power, which can cause reconnection issues.

• Press Windows + X → Select Device Manager.
• Expand Network adapters → Right-click your Wi-Fi adapter → Properties.
• Go to the Power Management tab.
• Uncheck: “Allow the computer to turn off this device to save power.”
• Click OK and restart your PC.

Set Static IP Reservation on eero

If your PC is not getting a consistent IP address, it may fail to connect until the router is restarted.

• Open the eero app → Go to Devices.
• Tap your HP Envy Move → Tap Reserve IP.
• Assign a static IP address to your PC.

This ensures your PC always gets the same IP, improving compatibility.

Forget and Reconnect to Wi-Fi

• Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
• Select your eero network → Click Forget.
• Reconnect and re-enter the password.

Update BIOS and Chipset Drivers

Outdated firmware can cause hardware compatibility issues.

• Visit the HP Support page.
• Download and install the latest BIOS, chipset, and wireless LAN drivers.

Check for Windows Updates

• Go to Settings > Windows Update → Click Check for updates.
• Install all available updates and restart.

Optional: Test with Another Network

Try connecting your Envy Move to a different Wi-Fi network (e.g., mobile hotspot) to see if the issue persists. If it works fine, the issue is likely with the eero configuration.

If the issue continues, consider resetting network settings:

• Go to Settings > Network & Internet > Advanced network settings > Network reset.
• Click Reset now (Note: This will remove all saved networks).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support