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VC1234
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Message 1 of 2
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The wireless radio is not functioning. Contact HP support.

HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer
Microsoft Windows 10 (64-bit)

WIRELESS NETWORK TEST RESULTS

Model: HP OfficeJet Pro 6978 All-in-One

ATTENTION "The wireless radio is not functioning.   Contact HP support."

 

Has anyone else had this issue?

1 REPLY 1
Dilip_18
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@VC1234

Welcome to the HP Support Community! I'd like to help!

 

As I understand the HP Printer is no longer connecting to Wi-Fi,

 

I have a few recommendations to follow will help resolve your issue.

 

Step 1: Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any connectivity error states.

   NOTE:

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.

  1. Turn off the router by pressing the power button or disconnecting the power cord.

  2. Turn off the printer, and then unplug any USB or Ethernet cables.

       NOTE:

    When an Ethernet cable is connected to the printer, the printer cannot connect wirelessly.

  3. Close all running programs on your computer, and then shut down the computer.

  4. Reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.

  5. Turn on the printer.

  6. Turn on the computer.

If the wireless connection continues to drop, continue to the next step.

 

Step 2: Run the HP Print and Scan Doctor (Windows only)

 

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

  1. On the Print and Scan Doctor Welcome screen, wait for the tool to locate your printer.

  2. Click Start on the Welcome screen.

  3. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry.

  4. Select your printer, and then click Next.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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