This site can’t be reached

[Suresh_Desk]

This site can’t be reached
"Website address" took too long to respond.

Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_TIMED_OUT

seeing the above error in chrome after login and try to open a web page.
Every time I have to click on "Running Windows Network Diagnostics" mutiple times to resolve this issue.

[ub6424]

Hello @Suresh_Desk 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[Suresh_Desk]

Please find attached the screenshot for 1 and 2

[ub6424]

Hello @Suresh_Desk 

Thanks for reporting.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.56 Rev.A

19.0 MB

Dec 18, 2020

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

(6) Restart Windows

(7) Test your notebook and wireless connection

(8) Please report your results

[Suresh_Desk]

Hello, 

Thanks for the support!

unable to proceed with the step2. Please see the screenshot attached.

Can you please help.

[ub6424]

Hello @Suresh_Desk 

Skip the BIOS update and continue with (5)

[Suresh_Desk]

Hi, Countinued with Step 5. But still facing the same issue.

[ub6424]

Hello @Suresh_Desk 

(1) Reset network

How to Reset Network Settings in Windows 11

(2) Restart Windows

(3) Test again

(4) Please report your results