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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion - 15-au113tx
Microsoft Windows 11

This site can’t be reached
"Website address" took too long to respond.

Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_TIMED_OUT

 

seeing the above error in chrome after login and try to open a web page.
Every time I have to click on "Running Windows Network Diagnostics" mutiple times to resolve this issue.

 

7 REPLIES 7
HP Recommended

Hello @Suresh_Desk 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Please find attached the screenshot for 1 and 2Capture1.JPGCapture2.JPG

HP Recommended

Hello @Suresh_Desk 

Thanks for reporting.

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update

F.56 Rev.A19.0 MBDec 18, 2020Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

 

(5) Visit --->>> Intel Wi-Fi Site

Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

 

ub6424_0-1666260220170.png

 

(6Restart Windows

(7Test your notebook and wireless connection

(8Please report your results

HP Recommended

Hello, 

 

Thanks for the support!bios_error.JPG

 

unable to proceed with the step2. Please see the screenshot attached.

 

Can you please help.

HP Recommended

Hello @Suresh_Desk 

 

Skip the BIOS update and continue with (5)

HP Recommended

Hi, Countinued with Step 5. But still facing the same issue.

HP Recommended

Hello @Suresh_Desk 

 

(1Reset network

How to Reset Network Settings in Windows 11

 

(2Restart Windows

(3Test again

(4Please report your results

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