Touchpad activating airplane mode

[BrianB33]

Recently, something has gone haywire with my touchpad. I have it set to disabled when a bluetooth pointing device is attached, but instead of disabling, simpling touching it will cause airplane mode to turn on and or off, the volume to change and capslock to turn on. It is impossibly annoying. Please help. 

[MKazi]

@BrianB33

Let me take a moment to thank you for posting on the HP Support Forums. 

MKazi is at your service. 

I understand that you have an HP ENVY x360 series laptop and the touchpad is not working correctly. I read that the touchpad has been disabled, yet touching the touchpad enables causes the airplane mode to turn on/off. Also, the volume to change and caps lock to turn on. I'll be glad to assist you with this case.

I would like to know the following information to assist you better:

• What is the exact laptop model. This link will help to find the exact model no: https://hp.care/2iuVxEX
• Since how long are you facing this issue?
• Did any software changes or updates happen on the laptop?

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Power off the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the AC adapter.
• Power ON the laptop.
  
  Let us uninstall the touchpad drivers and reinstall them. The following steps will help:
• Open the device manager: https://hp.care/2DaeDKk
• Expand "Mice and other pointing devices".
• Right click on the touchpad drivers in there and select uninstall.
• Close the device manager after uninstalling the touchpad drivers.
• Restart the laptop.

Now, please download and run the HP Support Assistant tool. This tool will install the required drivers for your laptop:

• Click here to download the HP Support Assistant. 

Use the following steps to check for HP updates.

1. Click My devices on the top of the HP Support Assistant window, and then click Updates in the window for your device.

   Figure : Updates in the My PC box

   

   The Updates window opens.

2. If HP Support Assistant detects updates, a list of updates displays in the Updates available window.

   Figure : Updates window

   

3. To check for recent updates, click Check for updates and messages.

   HP Support Assistant connects to the HP servers and performs the following actions:

   • Downloads messages and updates

   • Gathers configuration information

   • Analyzes your computer system

   • Prepares an action list

   If HP Support Assistant finds updates, they display in the Updates available window.

   Figure : Updates available window

   

   • To postpone or delete a current update, use the following steps.

     1. Next to the message you want to postpone, click Remind me.

     2. Select Tomorrow, One week, or One month, depending on when you want to be reminded.

   • To delete an update, click  next to the update.

   • To install the update now, click the Install now icon () next to the update.

   • To review completed and postponed actions, scroll down to the Action log section.

You may restart the laptop after the HP Support Assistant finishes installing the required drivers/updates.

If the issue persists then you may update the BIOS for your laptop via this link: https://hp.care/2B3MVQS
NOTE: Please have the charger connected to the laptop while updating the BIOS. Because the BIOS update must not get interrupted due to the battery draining out. 

I sincerely hope this fixes the issue. Keep me posted for further assistance.

Good luck! 🙂