• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-01-2020 04:31 PM

HP Recommended
Product: HP Envy 13t
Operating System: Microsoft Windows 10 (64-bit)

My Soundcore Anker Q20 headset is able to pair and connect to my HP Envy 13t but the headset immediately turns off. I have tried: 

1) uninstalling and reinstalling bluetooth drivers

2) making sure no other bluetooth devices are connected 

3) resetting the headset

 

The headset works well with my phone and another laptop (Lenovo) so it seems to be a weird combability issue with this laptop. I think the bluetooth on my HP laptop works because it is able to connect to my phone and use the bluetooth connection for a hotspot. So I'm not sure what the next step would be. Any help? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-03-2020 09:06 AM

HP Recommended

I solved the issue by changing from Realtek Bluetooth Adapter to Generic Bluetooth Adapter.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-03-2020 09:06 AM

HP Recommended

I solved the issue by changing from Realtek Bluetooth Adapter to Generic Bluetooth Adapter.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.