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‎08-21-2020 11:42 AM - edited ‎08-21-2020 12:26 PM

HP Recommended
Product: HP 15 R007TX Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I have HP 15 R007TX notebook with Windows 10 Pro X64. Product number is G8D31PA#ACJ. I tried installing Bluetooth driver (sp71572.exe) but getting error : This action is only valid for products that are currently installed". Is there any solution for this?.

Thanks in advance for any assistance.

1 person had the same question
2 REPLIES 2

‎08-21-2020 03:21 PM

HP Recommended

@RAM_BOMMIREDDY 

 

Firstly your machine came with  FreeDOS. How did you install Windows 10 ? You are using driver from 2015 to install on current Windows 10, that won't work. What is your Windows 10 now ?

 

Regards.

BH
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‎08-22-2020 09:51 AM

HP Recommended

Hi, 

Thanks for the response. I had installed Windows 8 first and then upgraded to Windows 10 Pro X64 almost 1.5 years ago. I have been using Bluetooth on this laptop till last week. I did uninstall Bluetooth drivers due to some connectivity issues and now unable to re-install the same.

 

FYI: Downloaded MediaTek (Ralink) Bluetooth Software Driver (SP71572.exe) from below link 

https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/6875200/model/7089867

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