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‎10-25-2018 07:33 AM

HP Recommended
Product: HP 15-r062TU
Operating System: Microsoft Windows 10 (64-bit)

i dowloaded and installed apropriate drivers from hp website.wifi and bluetooth did not work,there are no such drivers installed when i checked in DEVICES..I need suitable drivers for wifi and bluetooth.

 

 

1 person had the same question
1 REPLY 1

‎10-26-2018 05:53 PM

HP Recommended

@mouleeshsampath

 

Welcome to HP forums, I see that you are unable to install Bluetooth and Wireless driver.

 

Download and install HP Support Assistant

It will automatically detect the missing driver and update it.

Here is the HP document for the steps to install and use HPSA:- Click here

 

If the Bluetooth and Wireless are still not shown, then run a hardware test om WiFi module.

Refer this HP document to run the diagnostic:- Click here

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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