URGENT Wifi will not work only ethernet cable

[marykitty47]

Hi i really need help. My wifi will not work i have tried updating the drivers and its still the same. No issues when i plug the cable into the laptop

[DavidSMP]

 Hi @marykitty47,

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with your computer not connecting to wifi. I will be delighted to assist you here

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you correctly, I would require more information regarding this:

• Did this happen after a recent windows or software update?
• Do other devices such as an IPad, smartphone or any other computer connect to the same network without hassles?

For a start please try these steps:

• Perform a push button reset of WIndows 10 without causing data loss from this link: http://hp.care/2g0Tjzs;
• Then check if the issue gets fixed. if it does not then perform the other steps mentioned below.
• First, check if the computer connects using a hardwired Ethernet cable on a wired connection.

If it does please perform these steps:

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that says delete the software for this device.
• Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions through the hardwired ethernet cable connection.
• Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers. Then check if the issue gets resolved.

• If it does not, then follow the prescribed steps from his guided troubleshooter: http://hp.care/2tp5hbc  and that should fix things for you as long as there are no hardware issues with the computer.
• if it does not then, please perform all the prescribed steps from this link: http://hp.care/2sEZlcM

to try and resolve the issue. Then check if the issue gets resolved. If it does not please go to the next step mentioned below.

Please perform all these steps patiently as it is critical to resolving the issue. As a last resort, you could backup your files and perform a system recovery to factory settings from here  http://hp.care/2ijzLar  to ensure that the issue is not software related as the last resort.

If it still doesn't work, A great workaround would be is to buy a USB wireless dongle from Best Buy or Staples or from Amazon or e-bay and plug it to one of the USB ports of the computer. Then connect it to the router to go online. It is very economical and cost-effective and can be ordered for a song.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.  Please reach out for any issues and I'll be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.