USB 2.0 not working

[Shwetank]

I have HP15 BS164TU, I cant connect USB 2.0 in my notebook. When I troubleshooted it then the problem was the USB storage device is older and cant be connect to USB 3.0 ports. also, it doesn't shows up in my PC. but I can see it in device and printers.

[Raj1788]

@Shwetank

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that you are facing issues with the USB not getting detecting, need not worry I'll be glad to assist you.

To provide you with an accurate solution, I'll need a few more details:

Did you try with the different port?

Did you check with the alternate USB?

I would suggest you update the BIOS and the chipset on your notebook using this link: https://hp.care/2MB0gCY

Keep me posted, how it goes! However, I'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Shwetank]

It didn't helped me.

[Raj1788]

@Shwetank

Thanks for the reply,

I understand that the still persists, I needed more information before I could provide an accurate solution,
Please help me - help you, by responding to my questions and we shall go from there 🙂

 Have a great day!

Cheers:)

[Shwetank]

Recently I reset my notebook. I installed each and every driver from HP website. USB 2.0 was working properly before resetting, but now whenever I connect a USB 2.0 to my notebook, it doesn't shows up in 'THIS PC' but I can see it in printers and drivers. From there I troubleshooted the device and the message came as in the screenshot.

[Raj1788]

@Shwetank

Thanks for the reply,

Appreciate all your time and efforts.

Use this link: https://hp.care/2M6RSKo and follow all the troubleshooting steps "except - Front USB ports do not work on a desktop computer." and also please make sure you perform steps under - USB 2.0 Device Does Not Work When Connected to a USB 3.0 Port

Keep me posted, how it goes.

Have a great day!

Cheers:)

[Shwetank]

There is no USB 3.0 root hub under Universal Bus Controller.

[Barachiel]

@Shwetank

Thanks for the response.

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

Right click on the usb 3.0 then click "un-install". Once done re-start the computer and check if it works. 🙂

keep me posted. 😉

[Shwetank]

nope, it did not worked

[Barachiel · Accepted solution]

@Shwetank

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

Follow this link https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-15-bs100-laptop-pc/16851388/model/2183... and update the chipset drivers. Once done, re-start the notebook and check if it worked out. 🙂

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉