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HP Recommended
OMEN by HP 16.1 inch Gaming Laptop PC 16-wd000 (7B9S0AV)

It has been 11 months since I purchased the HP OMEN 16 Since the first day I've been facing a very common issue USB Tethering not working. 

I know very well that someone will replay to this post and say "If you're having these problems ONLY when the phone is connected via USB, then clearly the phone is causing the issues -- and we can do nothing about that, as that is no an HP product.

 

The most likely cause is driver issues -- or more correctly -- LACK of driver, issues.  You need to contact your phone manufacturer and get their latest mobile driver for Windows.  HP does not provide such drivers, so you are on your own for that".

Well, I'm using Samsung S24 and it is running on the latest software 6.1.1 and USB tethering works well with other PC or laptops. And also my laptop is updated to the latest software and drivers available. 

It'll be great if HP fix this or at least try to give a solution.

Thank you

2 REPLIES 2
HP Recommended

Hi @Chazy4u,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like you've gone through a lot of the typical troubleshooting steps for USB tethering issues with your HP OMEN 16, but the problem persists. Since your Samsung S24 works well with other devices and your laptop is fully updated, the issue might stem from a conflict or incompatibility specific to the OMEN's USB system or drivers. Here are some advanced troubleshooting steps you can try.

 

Check USB Debugging on Your Phone

  • On your Samsung S24:
    1. Go to Settings > About Phone and tap Build Number 7 times to enable Developer Mode.
    2. Navigate to Developer Options and ensure USB Debugging is enabled.
    3. Retry USB tethering with this setting on and off to see if it makes a difference.

Check USB Configuration on the Laptop

  • Ensure that the USB port is functioning correctly. Test other USB ports on the OMEN 16.
  • Try using a different USB cable or confirm the cable you're using supports data transfer.

Reinstall or Update Network Drivers

  1. Open Device Manager on your laptop.
  2. Locate Network Adapters, and look for an entry like "Remote NDIS-based Internet Sharing Device" when tethering.
  3. Right-click the device and choose Uninstall. Then unplug your phone, restart the laptop, and connect the phone again. Windows should reinstall the appropriate driver.
  4. If this doesn't work, manually download and install the latest network drivers from the OMEN 16's support page.

Turn Off Power Management

  • Sometimes, Windows' power-saving features can interfere with USB devices:
    1. In Device Manager, right-click the USB tethering device.
    2. Go to Properties > Power Management and uncheck Allow the computer to turn off this device to save power.

Check for Third-Party Conflicts

  • Temporarily disable any third-party antivirus or firewall software that may block the tethering connection.
  • Test USB tethering in Safe Mode with Networking to rule out software conflicts:
    1. Restart your laptop and press F8 (or Shift + Restart) during boot to access Advanced Boot Options.
    2. Choose Safe Mode with Networking.
Raj_05
HP Support Community Moderator
HP Recommended

Verify USB Controllers

  • In Device Manager, expand Universal Serial Bus controllers and:
    1. Look for any device with a yellow exclamation mark. If found, right-click and update the driver.
    2. If no issues are visible, right-click each USB controller and select Uninstall Device, then restart your laptop. Windows will reinstall them automatically.

Test Connection Using Manual Network Settings

  • Sometimes, the automatic IP settings fail during tethering:
    1. Go to Control Panel > Network and Sharing Center > Change Adapter Settings.
    2. Find your tethering connection, right-click, and choose Properties.
    3. Select Internet Protocol Version 4 (TCP/IPv4) and set a manual IP (e.g., IP: 192.168.42.2, Subnet Mask: 255.255.255.0, Gateway: 192.168.42.1, DNS: 8.8.8.8).

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.