USB ports

[Anamaria6]

Hi, I have an issue with my HP ZBook Power 16-inch G11 A. It seems that none of the USB ports are working. I noticed the issue when the TP-Link wireless adapter was not detected. I did all the updates and tried with a different TP-Link; I even tried with the mouse still nothing was detected.  What can I do besides taking it to repair?

[Pallipurath]

Hi @Anamaria6 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are experiencing an issue with your HP ZBook Power 16-inch G11 A, where none of the USB ports detect connected devices, including TP-Link wireless adapters and a USB mouse. I appreciate that you have already updated the system and tested multiple USB devices to rule out peripheral-related issues.

Unplug Devices & Reset the USB Port/Hub

• Disconnect all USB peripherals (mouse, TP-Link adapter, flash drives, external docks).
• Shut down the computer completely and leave it turned off for 2 to 5 minutes.
• This allows the USB ports and internal hubs to reset in the event a power surge or power limit temporarily disabled them.

Perform a Hard Reset

A hard reset clears residual memory states and re-establishes low-level hardware connections between the BIOS and components:

• Turn off the laptop completely.
• Unplug the AC power adapter and disconnect all external devices.
• Press and hold the Power button + Windows logo key + V.
• Reconnect the AC power adapter (without connecting external USB devices yet) and press the power button to start up.

Reinstall USB Controllers in Device Manager

• Right-click the Start menu icon and select Device Manager.
• Expand the Universal Serial Bus controllers section.
• Check for any entries displaying a yellow warning symbol (exclamation point) or labeled as an Unknown Device.
• Right-click each USB Host Controller or USB Root Hub, select Uninstall device, and then restart your computer. Windows will automatically reload fresh driver copies upon reboot.
• Verify that your system chipset drivers and BIOS are fully updated.

Reset BIOS Settings to Factory Defaults (Soft Reset)

Incorrect or corrupted system setup values can block USB communication:

• Restart the computer and repeatedly press F10 when the HP logo appears to enter Computer Setup (BIOS).
• Under the Main tab, select Apply Factory Defaults and Exit (or Restore Defaults).
• Confirm with Yes and allow the laptop to restart.

Check Thunderbolt & USB Security Settings in BIOS

• Re-enter Computer Setup (F10) at startup.
• Ensure Thunderbolt and USB Port settings are enabled and not disabled under security levels or port configuration options

HP PCs - Troubleshooting USB connections (Windows)

Take care and have an amazing day!