USB root hub not working

[Riman1]

It's charging mobile but not taking or giving power supply to keyboard or mouse

[zoey7886]

@Riman1, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding USB root hub not working!  
We're thrilled to have the opportunity to assist you and provide a solution. 

If your USB Root Hub is not working on Windows 11 (HP, Intel Core i7) but still charges your mobile while failing to detect keyboard/mouse, follow these troubleshooting steps:

Basic Checks

1. Try a Different USB Port – Plug the keyboard/mouse into another port.
2. Test on Another Device – Check if your keyboard/mouse works on another PC.
3. Restart the Laptop – Unplug all USB devices → Restart → Plug them back in.
4. Try a Different Cable – If using a USB hub or extension cable, connect directly to the laptop.

Run Windows Troubleshooter

1. Settings → Troubleshoot → Other troubleshooters.
2. Find "Hardware and Devices" → Run the troubleshooter.

Check Device Manager

1. Open Device Manager (Win + X → Device Manager).
2. Expand Universal Serial Bus Controllers.
3. Right-click each USB Root Hub → Uninstall device → Restart the PC.

Update or Roll Back USB Drivers

1. Open Device Manager (Win + X).
2. Expand Universal Serial Bus Controllers.
3. Right-click "USB Root Hub" → Update driver → Search automatically for drivers.
4. If the issue started recently, right-click → Properties → Roll Back Driver.

Power Management Settings

1. In Device Manager, right-click USB Root Hub → Properties.
2. Go to the Power Management tab.
3. Uncheck "Allow the computer to turn off this device to save power".
4. Click OK → Restart the laptop.

 

[zoey7886]

Disable USB Selective Suspend

1. Control Panel → Power Options → Change plan settings.
2. Click Change advanced power settings.
3. Expand USB Settings → USB selective suspend setting.
4. Set both On battery and Plugged in to Disabled.
5. Click Apply → OK → Restart.

Check for Windows Updates

1. Settings → Windows Update → Check for updates.
2. Install any pending updates and restart your system.

Perform a Hard Reset (Battery Reset)

1. Turn off your laptop.
2. Disconnect the charger & any USB devices.
3. If the battery is removable, take it out.
4. Hold the power button for 30 seconds.
5. Reconnect the battery/charger → Power on the laptop.

Check BIOS & Firmware Updates

1. Restart your PC and press F10 to enter BIOS.
2. Check for any USB settings that may be disabled.
3. Visit HP Support Assistant to install any firmware updates.

If these steps don't work out, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide: Click here
 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 
 

Take care, and have an amazing day! 
 

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Regards,