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‎06-18-2020 03:48 PM

HP Recommended
Product: HP Pavilion Notebook X7P41AV
Operating System: Microsoft Windows 10 (64-bit)

For the past week and a half, my computer has seemingly lost its ability to connect to WiFi. All attempts of diagnosing the problem have resulted in me being told by my computer that nothing is wrong, I just need to choose a network to connect to. However, when I try to do that, no options appear. I am not in airplane mode, and all other devices in my home are able to detect and connect to my WiFi. I have installed, uninstalled, reinstalled, and updated my network drivers, and restarted my computer countless times, but nothing has changed. I had also been discussing this problem with Microsoft support until recently when they ran out of ideas as to what the cause of the issue could be. 

I have run the PC Hardware Diagnostic tool discussed in a thread here from last year, but it failed to find any issues, even after an extensive check.

I have included below four screenshots I have taken when checking my problem in different areas of my computer.

NoInternet1.pngNoInternet2.pngNoInternet3.pngNoInternet4.png

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