Unable to Install WLAN Driver for Windows 10

[yingjie_]

Hi, I'm having difficulty installing the WLAN Driver for Windows 10 like everyone else. I've been trying to do so using the Support Assistant, which recommends the following: SoftPaq number sp87786, ver 20.60.0.7 size 114.21 MB.
After looking through the solutions to similar queries I'm suspecting that the recommended driver isn't the right one for my laptop model. 

Would anyone please kindly advise me on how to resolve the issue? Any comments would be greatly appreciated.

Thank you 🙂 

[Paul_Tikkanen]

Hi:

What model wifi adapter does your notebook come with?

If you don't know, go to the device manager, click to expand the Network adapters device manager category, and there you will find the name and model number of the wireless network adapter.

The wifi adapter is not listed in the parts list for your model.

http://partsurfer.hp.com/Search.aspx?searchText=3CP58PA

[yingjie_]

I think it's a Intel (R) Dual Band Wireless-AC 8265!

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@Paul_Tikkanen wrote:

Hi:

What model wifi adapter does your notebook come with?

If you don't know, go to the device manager, click to expand the Network adapters device manager category, and there you will find the name and model number of the wireless network adapter.

The wifi adapter is not listed in the parts list for your model.

http://partsurfer.hp.com/Search.aspx?searchText=3CP58PA

---

[Paul_Tikkanen]

OK...

Here is the link to the latest wifi driver HP has for that model wifi adapter...

20.110.0.3      Feb 15, 2019

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95070.exe

[yingjie_]

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@Paul_Tikkanen wrote:

OK...

Here is the link to the latest wifi driver HP has for that model wifi adapter...

20.110.0.3      Feb 15, 2019

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95070.exe

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I installed the file attached above! How can I check if it's properly installed?

[Paul_Tikkanen · Accepted solution]

Go to the device manager, click to expand the network adapters device manager category.

Click on the Intel (R) Dual Band Wireless-AC 8265 wifi adapter.

Click on the driver tab, and it should show the driver version and date.

Now the driver version should match, but the date may be a little different.

The date of Feb 15, 2019 is the date HP released the driver.

The actual driver date showing in the device manager will probably be a little bit older than that.

[yingjie_]

.

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@Paul_Tikkanen wrote:

Go to the device manager, click to expand the network adapters device manager category.

Click on the Intel (R) Dual Band Wireless-AC 8265 wifi adapter.

Click on the driver tab, and it should show the driver version and date.

Now the driver version should match, but the date may be a little different.

The date of Feb 15, 2019 is the date HP released the driver.

The actual driver date showing in the device manager will probably be a little bit older than that.

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Hm... Instead of saying 20.110.0.3 it says 20.70.5.2. I tried reinstalling it too and overwriting the files but to no avail. 

[Paul_Tikkanen]

Hi:

Here's the answer...from the latest driver directly from Intel...Apparently the driver installs different versions based on the model wifi adapter...

So if you install the below driver, which is version Version: 21.0.0, you will end up with 20.70.7.1.

https://downloadcenter.intel.com/download/28687/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

Purpose

The 21.0.0 package installs the Windows® 10 Wi-Fi drivers for the following Intel® Wireless Adapters:

21.0.0.5 for 9560/9260/9462/9461 (Only available in 64-bit version)

20.70.7.1 for 8265/8260 (Only available in 64-bit version)

19.51.19.1 for 7265(Rev. D)/3165/3168

18.33.15.11 for 7265(Rev. C)/7260/3160

[yingjie_]

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@Paul_Tikkanen wrote:

Hi:

Here's the answer...from the latest driver directly from Intel...Apparently the driver installs different versions based on the model wifi adapter...

So if you install the below driver, which is version Version: 21.0.0, you will end up with 20.70.7.1.

https://downloadcenter.intel.com/download/28687/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters...

Purpose

The 21.0.0 package installs the Windows® 10 Wi-Fi drivers for the following Intel® Wireless Adapters:

21.0.0.5 for 9560/9260/9462/9461 (Only available in 64-bit version)

20.70.7.1 for 8265/8260 (Only available in 64-bit version)

19.51.19.1 for 7265(Rev. D)/3165/3168

18.33.15.11 for 7265(Rev. C)/7260/3160

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I see! I suppose my problem's solved then 🙂 Thank you very much. 

[Paul_Tikkanen]

You're very welcome.

I would say that without a doubt, it is.