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‎11-26-2023 10:11 AM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer

Installed a new modem which we had to create a new name for wifi network.  Changed printer to new wifi network and printer says "connected" but won't print.  When running HP Print and Scan Doctor I enter in the printer's IP Address but keep getting the following error message - "IP address is either incorrect or from a different wireless network that has the same name as your network".

Category:
2 REPLIES 2

‎11-26-2023 01:03 PM

HP Recommended

@thegovoftex 

 

Please use the following Guide:


                  https://support.hp.com/us-en/document/ish_1736500-1626554-16


Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

 

Regards.

BH
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‎11-27-2023 06:59 AM

HP Recommended

I followed the instructions from the link you gave me.  I'm still getting the same error message.

 

You mentioned the different router bands.  We didn't change the router, just the modem.

Glen

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