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‎07-17-2021 12:02 PM

HP Recommended
Product: LAPTOP- EEUMQAJ0 Model 15-dy1xxx

Hi so I’m unsure as to what happened with my laptop. I believe it was being updated and somehow disconnected me from the internet. Under Network & Internet settings it says “change settings, such as making a connection metered.” When I Troubleshoot the problem it says I need to re-install the driver for my network adapter. After restarting my laptop and router nothing has worked. I have no clue how to do this and never had this problem before. All of my work is on this laptop and if I have to restore it I’m worried about losing everything. Please help 😞

Category:
1 person had the same question
3 REPLIES 3

‎07-17-2021 03:37 PM

HP Recommended

@BrandonBailey 

 

What is your Model 15-dy1xxx ?  Please use the following way to find out the model/product of your machine


                            https://support.hp.com/us-en/document/c00033108


For YOUR security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
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‎07-18-2021 05:49 AM

HP Recommended

i am having trouble in my hp pavilion lap, when i try to increase or decrease my screen brightness it shows on the display but display is constant, i switched off the lap and try many other sources to fix this but i did not find a solution. can any body help for me  ??

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‎07-20-2021 09:55 AM

HP Recommended

Hi there, it is the Model 15-dy1051wm. I was able to gain access to the internet again however, I’ve lost all my website data and files. Is there any way to get this back? 

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