Unable to connect to internet

[Britt612]

Laptop was stuck in airplane mode.. had new modem installed and now shows globe but networks available won't pull up... settings pulls up blank and computer seems frozen.

[A_Gayathri]

Hi @Britt612 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Pavilion x360 is stuck in Airplane mode, and now, even after installing a new modem, you're unable to connect to the internet. The settings page showing blank and the computer freezing indicate deeper system or network-related issues. Let's troubleshoot step by step:

1. Disable Airplane Mode:

• Keyboard Shortcut: Try pressing the Fn + F12 keys (the key with an airplane icon) to disable Airplane mode.
• Action Center:
  • Press Windows + A to open the Action Center.
  • Look for the Airplane Mode toggle and turn it off.

2. Network Adapter Reset:

If the above doesn't work, reset the network adapter.

• Press Windows + X and select Device Manager.
• Expand Network Adapters.
• Right-click your Wi-Fi adapter and select Disable. Wait a few seconds, then right-click it again and select Enable.

3. Check for Driver Issues:

If the issue persists:

• In Device Manager, right-click your Wi-Fi adapter and choose Update Driver.
• Select Search automatically for updated driver software to ensure your network adapter drivers are up to date.

4. Network Reset:

Perform a network reset to restore settings to default.

• Go to Start > Settings > Network & Internet > Status.
• Scroll down and select Network Reset.
• After resetting, restart your PC and try reconnecting to the network.

5. Reboot in Safe Mode with Networking:

If the laptop still freezes:

• Restart the laptop and repeatedly press the F8 or Shift + F8 key before Windows loads to enter Safe Mode.
• Choose Safe Mode with Networking.
• Try connecting to the internet and see if the issue persists.

Refer to this document: HP Pavilion x360 - 11m-ap0013dx User manual 

HP PCs - The computer starts but the screen remains blank (Windows 11, 10) 
HP PCs - Computer locks up or freezes (Windows 11, 10)
 

I hope this helps. 

Take care and have a good day.

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