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- Unable to connect to internet

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09-19-2024 09:34 AM
Laptop was stuck in airplane mode.. had new modem installed and now shows globe but networks available won't pull up... settings pulls up blank and computer seems frozen.
09-22-2024 07:21 AM
Hi @Britt612 ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand your HP Pavilion x360 is stuck in Airplane mode, and now, even after installing a new modem, you're unable to connect to the internet. The settings page showing blank and the computer freezing indicate deeper system or network-related issues. Let's troubleshoot step by step:
1. Disable Airplane Mode:
- Keyboard Shortcut: Try pressing the Fn + F12 keys (the key with an airplane icon) to disable Airplane mode.
- Action Center:
- Press Windows + A to open the Action Center.
- Look for the Airplane Mode toggle and turn it off.
2. Network Adapter Reset:
If the above doesn't work, reset the network adapter.
- Press Windows + X and select Device Manager.
- Expand Network Adapters.
- Right-click your Wi-Fi adapter and select Disable. Wait a few seconds, then right-click it again and select Enable.
3. Check for Driver Issues:
If the issue persists:
- In Device Manager, right-click your Wi-Fi adapter and choose Update Driver.
- Select Search automatically for updated driver software to ensure your network adapter drivers are up to date.
4. Network Reset:
Perform a network reset to restore settings to default.
- Go to Start > Settings > Network & Internet > Status.
- Scroll down and select Network Reset.
- After resetting, restart your PC and try reconnecting to the network.
5. Reboot in Safe Mode with Networking:
If the laptop still freezes:
- Restart the laptop and repeatedly press the F8 or Shift + F8 key before Windows loads to enter Safe Mode.
- Choose Safe Mode with Networking.
- Try connecting to the internet and see if the issue persists.
Refer to this document: HP Pavilion x360 - 11m-ap0013dx User manual
HP PCs - The computer starts but the screen remains blank (Windows 11, 10)
HP PCs - Computer locks up or freezes (Windows 11, 10)
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.