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‎10-18-2022 08:00 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d4000 (4C802AV)
Operating System: Microsoft Windows 11

Unable to access internet with help of LAN. It is showing LAN connection but unable to access internet with help of LAN.

Category:
3 REPLIES 3

‎10-18-2022 08:42 AM

HP Recommended

Hello @mukund16 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current (basic) system configuration before we focus on network problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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‎10-18-2022 09:28 AM

HP Recommended

mukund16_0-1666106784304.png

mukund16_1-1666106863895.png

 

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‎10-18-2022 09:44 AM

HP Recommended

Hello @mukund16 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.25 Rev.A22.1 MBAug 5, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Management Engine Interface (MEI) Driver

2145.1.42.0 Rev.D18.3 MBJul 28, 2022Download

Mediatek Wireless LAN Driver

3.4.1244.540 Rev.B9.7 MBJun 6, 2022Download

Mediatek Bluetooth Driver

1.828.142.186 Rev.B2.0 MBJun 6, 2022Download

  

(6) Restart Windows

(7) Test your notebook and <wireless lan> connection

(8) Please report your results

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