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‎05-23-2018 09:14 AM

HP Recommended
Product: HP Pavilion All-in-One - 27-r080d
Operating System: Microsoft Windows 10 (64-bit)

My HP Pavilion All-in-One - 27-r080d unable to detect 5ghz wifi in my house and only able to detect 2.4ghz wifi but my other mobile device all is able to detect the 5ghz wifi . Can someone from tech support assist me?

13 people had the same question
5 REPLIES 5

‎05-23-2018 12:02 PM

HP Recommended

Well the specs say you have a dual band wireless card installed. However, can you go to device manager and open up network adapters and see what is listed there? 

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‎05-24-2018 07:40 AM

HP Recommended

network.png

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‎05-24-2018 07:56 AM

HP Recommended

The wireless adapter is of the 802.11ac type and is able to handle 2.4 or 5 ghz communication. You may just have 5gz disabled in the wireless properties. Check this article for some tips and if nothing mentioned here works post back:

 

https://appuals.com/how-to-connect-to-5ghz-wifi-on-windows-7-8-and-10/

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‎05-24-2018 08:39 AM

HP Recommended

I checked and the 5ghz and 2.4 ghz are all enabled. Network card HW Problem ? 

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‎05-24-2018 11:46 AM

HP Recommended

Possible but usually if the hardware is bad the card does not work at all. There are better wireless adapter options you could try. 

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