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‎02-23-2023 08:27 PM - edited ‎02-24-2023 09:19 AM

HP Recommended
Product: HP Pavilion Notebook - 15z-ab000 CTO

UPDATE: I finally found a link to the adapter manufacturer's driver download page -- got the driver and it works fine now.

 

Hello -- I recently switched home ISPs and got a Wi-Fi 6 router -- I purchased a USB 802.11ax Wi-Fi 6 adapter for my HP 15z and it installed easily and worked fine for about a month, when it started dropping my connection -- I uninstalled it and tried to reinstall it and now have these three issues:

 

(1) it installs it as an "other device" instead of as a "network adapter"

(2) it installs it as an 802.11ac WLAN adapter instead of as an 802.11ax

(3) it says driver not available and so it doesn't work anyway

 

I've tried a network reset and installing various driver packages without success.

 

Please advise if you have any ideas -- Thanks!

 

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