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Unable to pair Sony bluetooth Earphones with Chromebook

HP Recommended
Chromebook 11 A G6 EE
Chrome OS

Hi! Am unable to pair my Sony XB400 bluetooth earphones with Chromebook. Issue- Chromebook bluetooth not detecting Sony XB400. 

However bluetooth of both the devices are working absolutely fine. 

Please help.

HP Support Agent
HP Support Agent
10,488 10,491 471 748
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HP Recommended

@Aditi_B Welcome to HP Community!


I understand that you are unable to pair the Bluetooth device with HP Chromebook.


Please perform the below steps and check.


Step 1: Check if your Chromebook works with Bluetooth

  1. At the bottom right, select the time.
  2. If you see Bluetooth , your Chromebook works with Bluetooth.

Step 2: Pair a Bluetooth accessory

  1. At the bottom right, select the time.
  2. Select Bluetooth .
  3. If Bluetooth is off, turn on Bluetooth.
  4. Select the accessory you want to connect to.
  5. Follow the onscreen instructions to finish connecting.
  6. To check if your accessory is connected, look under "Paired devices."

Note: Your phone doesn’t pair to your Chromebook with Bluetooth, but you can connect to your phone's network

Turn off Bluetooth

  1. At the bottom right, select the time.
  2. Select Bluetooth .
  3. Turn off Bluetooth.

Fix Bluetooth problems

If you have trouble using a Bluetooth device with your Chromebook, try these steps:

  • Check for system updates. If any updates are available, install them.
  • Turn Bluetooth off, then back on.
  • Turn your Chromebook off, then back on.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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